Returns
Supplements
All unwanted supplements should be returned within 7 days of purchase. Please email info@mybodyfabulous.co.uk with your order number within this time frame. You should then await authorisation and further instructions on return postage address.
Please note we use several different warehouses to ship items. Unwanted items are returned at your cost and a restocking fee may apply.
All unwanted items must be returned unopened and sealed within 7 days. Please ensure that any returned goods are properly packed to avoid breakages. Please ensure you obtain and retain proof of postage.
We will refund your purchase to your original card within seven working days of receiving the goods, less your original delivery charge and any restocking fees.
Test Kits
If you change your mind about conducting a test you have 14 days from ordering the kit to email us at info@mybodyfabulous.co.uk to request a refund. Kits must be returned to the laboratory - unused and unopened for full refund. You will be sent an authorisation and address to return the kit to and once received back, you will be refunded your original cost less postage and a restocking fee. Please keep proof of postage when sending anything back.
If you send your sample back to the labs but fail to complete your sample correctly (i.e not enough cells on DNA mouth swab, not enough blood in tube, urine sample not filled to required line etc) and your test fails due to an error on your part, you will be notified via email. In this case you are not entitled to a refund but you are entitled to 1 free re-test (UK only). Should your 2nd sample fail due to error on your part you will be charged £40 for a 2nd re-test kit plus new shipping charges. Please note international orders get 1 free sample kit in the event of a sample fail but must pay for additional courier costs for replacement kits.
If you misplace your test kit please contact us - we will send 1 replacement kit to you free of charge (except SIBO & Food intolerance home tests which are £40 for replacements).
Lost or Incorrect Orders
If your order has still not arrived after 2 weeks, please notify us, we will make a claim on your behalf and replace or refund your order as appropriate. If you fail to notify us of a loss after 60 days, regrettably we will be unable to assist as the claim period with the relevant postal service will have expired.
If you receive an incorrect item in your order, please contact us within 48 hours of receipt. Please do not open the item as this may invalidate any return.
My card has expired – how do I get my refund?
On the advice of our bank, we can only refund the card that was originally used to pay – this is to make sure that the refund goes to the right place and avoids any problems. Most of the time, if you've had a replacement card for the same account then your refund will go into your account automatically and you won't need to do anything.
If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 15 days, please contact your card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account. Unfortunately, we can't reclaim the money and issue the refund to a new card for you.
